NMC CBT Test Questions and Answers: CBT Practice Test Online
NMC CBT Test Questions and Answers
Leadership, Management & Team working
- The nurse has just been promoted to unit manager. Which advice, offered by a senior unit manager, will help this nurse become inspirational and motivational in this new role?
A.“If you make a mistake with your staff, admit it, apologize, and correct the error if possible.”
B.“Don’t be too soft on the staff. If they make a mistake,be certain to reprimand them immediately.”
C.“Give your best nurses extra attention and rewards for their help.”
D.“Never gets into a disagreement with a staff member.
2. The famous 14 Principles of Management was first defined by
A. Elton Mayo
B. Henri Fayol
C. Adam smith
D. James Watt
3. The nursing staff communicates that the new manager has a focus on the“ bottom line,” and little concern for the quality of care. What is likely true of this nurse manager?
A. The manager is looking at the total care picture.
B. The manager is communicating the importance of a caring environment.
C. The manager understands the organization’s values and how they mesh with the manager’s values.
D. The manager is unwilling to listen to staff concerns unless they have an impact on costs.
4. A very young nurse has been promoted to nurse manager of an inpatient surgical unit. The nurse is concerned that older nurses may not respect the manager’s authority because of the age difference. How can this nurse manager best exercise authority?
A. Use critical thinking to solve problems on the unit.
B.Give assignments clearly, taking staff expertise into consideration.
C. Understand complex health care environments.
D. Maintain an autocratic approach to influence results.
5. What statement, made in the morning shift report, would help an effective manager develop trust on the nursing unit?
A.“I know I told you that you could have the weekend off, but I really need you to work.”
B.“The others work many extra shifts, why can’t you?”
C.“I’m sorry, but I do not have a nurse to spare today to help on your unit. I cannot make a change now, but we should talk further about schedules and needs.”
D.“I can’t believe you need help with such a simple task. Didn’t you learn that in school?”
managers for several new units that the organization will open next year. What should be the primary goal for this work?
A. Focus on rewarding current staff for doing a good job with their assigned tasks by selecting them for promotion.
B. Prepare these managers so that they will focus on maintaining standards of care.
C. Prepare these managers to oversee the entire health care organization.
D. Prepare these managers to interact with hospital administration.
7.
What are the key competencies and features for effec
tive collaboration?
A. Effective communication skills, mutual respect, constru
ctive feedback, and conflict
management.
B. High level of trust and honesty, giving and receiving feed
back, and decision making.
C. Mutual respect and open communication, critical feedbac
k, cooperation, and willingness to
share ideas and decisions.
D. Effective communication, cooperation, and decreased co
mpetition for scarce resources.
8.
A registered nurse is a preceptor for a new nursing gr
aduate an is describing critical paths and
variance analysis to the new nursing graduate. The regist
ered nurse instructs the new nursing
graduate that a variance analysis is performed on all clie
nts:
a)
continuously
b) daily during hospitalization
c) every third day of hospitalization
d) every other day of hospitalization
9.
A nurse manager is planning to implement a change in the met
hod of the documentation
system for the nursing unit. Many problems have occurred
as a result of the present
documentation system, and the nurse manager determine
s that a change is required. The
initial step in the process of change for the nurse manager
is which of the following?
a)
plan strategies to implement the change
b) set goals and priorities regarding the change process
c) identify the inefficiency that needs improvement or corre
ction
d) identify potential solutions and strategies for the change
process
10.
Ms. Castro is newly-promoted to a patient care manager
position. She updates her knowledge
on the theories in management and leadership in order to beco
me effective in her new role.
She learns that some managers have low concern for serv
ices and high concern for staff.
Which style of management refers to this?
a.Organization Man
b. Impoverished Management
c. Country Club Management
d. Team Management
11.
What are essential competencies for today
’
s nurse manager?
A. A vision and goals
B. Communication and teamwork
C. Self- and group awareness
D. Strategic planning and design
12.
As a nurse manager achieves a higher management position
in the organization, there is a
need for what type of skills?
A. Personal and communication skills
B. Communication and technical skills
C. Conceptual and interpersonal skills
D. Visionary and interpersonal skills
13.
The characteristics of an effective leader include:
A. attention to detail
B. financial motivation
C. sound problem-solving skills and strong people skills
D. emphasis on consistent job performance
14.
What is the most important issue confronting nurse mana
gers using situational leadership?
A. Leaders can choose one of the four leadership styles
when faced with a new situation.
B. Personality traits and leader
’
s power base influence the leader
’
s choice of style.
C. Value is placed on the accomplishment of tasks and on
interpersonal relationships between
leader and group members and among group members.
D. Leadership style differs for a group whose members ar
e at different levels of maturity.
15.
A nurse case manager receives a referral to provide ca
se management services for an
adolescent mother who was recently diagnosed with HIV. Wh
ich statement indicates that the
patient understands her illness?
A.
“
I can never have sex again, so I guess I will always be
a single parent.
”
B.
“
I will wear gloves when I
’
m caring for my baby, because I could infect my baby with
AIDS.
”
C.
“
My CD4 count is 200 and my T cells are less than 14%. I
need to stay at these
levels by eating and sleeping well and staying healthy.
”
D.
“
My CD4 count is 800 and my T cells are greater than 14
%. I need to stay at these
levels by eating and sleeping well and staying healthy.
”
16.
When developing a program offering for patients who are new
ly diagnosed with diabetes, a
nurse case manager demonstrates an understanding of lea
rning styles by:
A. Administering a pre- and posttest assessment.
B. Allowing patient
’
s time to voice their opinions.
C. Providing a snack with a low glycemic index.
D.
Utilizing a variety of educational materials.
17.
There have been several patient complaints that the staff
members of the unit are
disorganized and that
“
no one seems to know what to do or when to do it.
”
The staff members
concur that they don
’
t have a real sense of direction and guidance from their lea
der. Which
type of leadership is this unit experiencing?
1. Autocratic.
2. Bureaucratic.
3. Laissez-faire.
4. Authoritarian.
18.
Which strategy could the nurse use to avoid disparity in h
ealth care delivery?
Recognize the cultural issue related to patient care.A.
B. Request more health plan options.
C. Care for more patients even if quality suffers.
D. Campaign for fixed nurse-patient ratios.
19.
Which option best illustrates a positive outcome for manage
d care?
A. Reshaping current policy.
B. Involvement in the political process.
C
. Increase in preventative services.
D. Cost-benefit analysis.
20.
The patient is being discharged from the hospital after having
a coronary artery bypass graft
(CABG). Which level of the health care system will best ser
ve the needs of this patient at this
point?
1. Primary care.
2. Secondary care.
3. Tertiary care.
4. Public health care.
